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FREE Ground Shipping on orders over $50.00 to all 48 contiguous states. International and USA Territories/Non-Contiguous States are charged a flat rate fee of $30.00 (10 pound maximum before fees increase). APO/FPO address are charged a $5.00 fee.
Shipping includes insurance and adult signature fees.
The below is an 'approximate' ship time from our business
When your package arrives, please be sure to inspect it for any damage that may be visible. If you suspect damage ask the delivery person if you can inspect before signing for delivery. If they will not allow and you suspect there is damage, please REFUSE SHIPMENT. It is far more expedient for us to replace your order than to file weeks of paperwork with the shipping companies.
We do not charge your payment choice until you order has 'shipped'.
We do charge your payment choice if the order you placed is a 'custom order'. This includes re-sizing pool cue shafts, engraving, wrap or joint changes etc. It it not a custom order for weight changes.
We want you to be happy with your purchase and our customer service. Therefore, we wish to notify you that we do run out of stock from time to time on products. This is mostly due to manufacturer shortages. We will always let you know and not leave you wondering what stage your order processing is in. You may also check your ORDER HISTORY, as all updates will be posted there to keep you informed.
If you have placed a 'custom order', please understand we cannot give any approximate date until we contact the manufacturer. Custom orders put both you and our company at the mercy of the manufacturer. Wait time for custom orders with such manufacturers as McDermott, Viking, Lucasi, Schon, Joss and a few others are only a matter of days.
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