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Return Policy

Return Policy

60 Day 100% Money Back Guarantee on Cues & Shafts

Shooters Billiards offers a 100% money-back guarantee for any cue or shaft purchased.  If order was shipped under the terms of our free shipping policy, the actual shipping charges incurred will be subtracted from the refunded amount.  If for any reason you are dissatisfied with your cue or shaft purchase, you may return your cue or shaft to us for a full refund for a full 60 days from the date of purchase. This guarantee requires that the products ordered be returned in original condition. For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case of damage during the return process. Original shipping charges (if applicable) are non-refundable. Shipping and insurance charges for the return of the item(s) is the responsibility of the customers. If CASH BACK REWARDS were issued and the reward was used for a purchase, the cash back award used will also be deducted from the returned amount.

Personalized, customized, and discontinued items are not returnable.

Customizations performed to personalize a cue are not eligible for refund, return, or exchange.  This includes, but is not limited to, cue engraving, joint changes and stain / color changes. Custom cues, discontinued closeouts and lowering price cues, personalized cues and signs, and custom covers are not eligiable for return. Please double check the measurements, spelling, and any other customization prior to ordering. Any special order item not listed on our site is not eligible for return or exchange.

Shooters Billiards at our own judgment, reserves the right to void the 60 Day money back guarantee on cues and shafts if there is evidence of abuse, mishandling, or excessive wear.


The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders, or demo items are not returnable either domestically or internationally.

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I have purchased many cues from internet sites in the past, but with the service and attention I got from Shooters I'll never shop anywhere else.
Tim Ornsby

I got my case free with my cash back rewards. It don't get any better than that!
Roger Walters

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